I’m all knew this as I have never had issue with other casinos in the past. This could all been voided if you just let me delete my original account when I requested, feels as if you keeping a card up your sleeve until you need it. Out of due I think it’s still the casino responsibly to inform the player of breaching T&C’s especially when your staff know that the player is or will in breach of T&C’s. In response to your first question whether I had gained any profits on on bonuses on my second account , No ! I have been given or ask for bonus yes but not profited from them.

ViperSpin Casino

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve. This establishes it as a medium-sized online casino within the bounds of our categorization. We did not find ViperSpin Casino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers.

Case closed

• The player from Australia had been accused by ViperSpin of having multiple accounts and making deposits under another person’s name, which had led to a loss of $75,000.
• It’s important to note that in most online casinos, opening only one account is allowed.
• Thank you very much for submitting your complaint and I’m really sorry to hear about your issue with ViperSpin Casino.
• Trent feel free to confirm that amount with your banking provider + we can also attach deposit screenshots from our back end.
• The player from Australia complains about the withdrawal fees.
• Yes, ViperWin casino has a good collection of live casino games from Evolution Gaming, Ezugi, Lucky Streak and a number of other vendors.
• Its primary focus is game development for mobile; all its games are also, however, compatible with the desktop platform.

When it comes to multiple accounts, we assess each case individually to determine how the player may have gained an unfair advantage by creating more than one account. Using an account to claim a bonus multiple times when it should only be claimed once per player is against the rules of most, if not all, casinos. The casino may be justified in confiscating any winnings from such bonuses. The player from Australia had been accused by ViperSpin of having multiple accounts and making deposits under another person’s name, which had led to a loss of $75,000. The player had claimed ignorance of these actions, suggesting his half-brother might have accessed his account.

Mobile Options

Options usually include e-wallets, credit or debit cards, and bank transfers.

Player has been accused of opening multiple accounts.

Please allow me to ask you a few questions, so I can understand the whole situation completely. I have referred buy a friend he mentioned that yous assist with casino disputes. Due to the aforementioned reasons, this complaint will now be rejected. Just to keep you updated, this case is once more being discussed internally today regarding the latest evidence and I will post our response immediately thereafter. We are currently awaiting additional information from the player and will update here accordingly.

Do I get live dealer games to play at ViperWin casino?

The RTP in this phase of the game is generally higher than in the main game. It is incredibly exciting to enter into the bonus levels of games. Slot games are often made with the same level of art, sound, and animation as AAA games (an aspect of the product that is often overlooked). You can always contact the licensing authority of the casino.

ViperWin Casino Bonuses and VIP Program

After a thorough review of ViperSpin Casino and considering its size, complaints, licenses, customer support, terms and conditions, limits, and other factors, I decided to give it a very good reputation rating. This means that it is a great casino that will be suitable for most players. Everything I found out is written in more detail in this review. Keep reading to find out more about this casino and whether it’s safe and suitable for you.

Weekend Reload Bonus

I am still waiting for the requested documents to be sent by the casino. If there is no response upon the expiry of the timer, the complaint will be closed as ‘unresolved’ as previously mentioned. “I have proof that I had that money in the account and I will prove it at the right time. I was playing your casino the night before you shut me down and I had over 340k in the account.”

Sports Welcome Bonus at ViperWin

According to the footer, the brand is owned by Estolio Limited and operates under an PAGCOR license. I just want to let everyone know that I have recieved my funds today by the casino there for I am happy with final decission as I would of done it my self right after getting the money. Simple question man, all i want is my money you can post whole conversation I did nothing bad, I was a little extra from time to time but I did give you guys 38k i just a bit over a year, so If asking for extra is a sin so be it.

Player’s withdrawal requests have been cancelled.

Its clear you’re an unreasonable person, delusional and a pathological liar even though you are a regular player you’re abuse towards my support team won’t be tolerated any further. There is currently no live chat but the support email was pretty fast and very helpful. Website blocking is one of a range of enforcement options available to ACMA. Action can be taken if a site does not hold a licence, offers prohibited services such as online slots or in-play sports betting, or publishes ads for another site that is unlicensed or runs prohibited services.

Please refer to the email sent to Adam with full documentation, and this was at the exact same time as I know you have rejected their reviews so I can’t see how this person is allowed to slander. Next, we look at all the payment methods that ViperWin offers its customers in different jurisdictions. Viper Win also hosts an extensive sportsbook, which makes it an excellent casino for sports betting fans. Members can bet on numerous sports, including football, basketball, ice hockey, cricket, golf, and motorsports. The live dealer casino section at ViperWin is stacked with all the games and studios we’ve all come to love.

Player accused of multiple accounts and fraudulent activity.

The website is easy to navigate because it is very well organised and has a structure that is comparable to that of the majority of other casino websites. You will find the tabs for the several primary game categories and the promotions area at the very top of the page. If you go all the way to the bottom of the homepage, you will reach a section that contains information on the casino’s ownership, licence, and general terms and conditions. The user satisfaction feedback of ViperSpin Casino shared by 45 users has resulted in a Great User feedback score. The reviews submitted by users are available in the ‘User reviews’ segment of this page.

Is ViperSpin Casino fair and safe? Safety Index explained

Even if no unfair advantage was gained, the awareness of a previous account is acknowledged. The casino displayed generosity by refunding deposits and allowing account retention. For online gambling on any online casino I highly recommend you do read terms and conditions as ours are very fair, but other casinos not so much. All in all, a duplicate account which will void any casinos policy + the responsible gambling aspect is something we take very serious. At the day of the account suspension, we noticed a decrease in balance from $340,000 AUD to I believe it is $83,000 AUD in a matter of two-three hours.

General information of ViperSpin Casino

ViperWin Casino support can be contacted around the clock via both email and live chat. You can find the link to the Help Center at the bottom of the website. We checked the bottom of the Viper Win Casino website and found that this is a product by Estolio Limited. Estolio has been around in the online casino business for years. We also saw that they are licensed by the Philippine Amusement and Gaming Corporation which is a new off-shore license that comes from the Philippine government.

• The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers.
• It will be processed when accounting get time and you’ll receive it within 10 days as usual, and let’s be real Jovan it never takes that long.
• I follow a respectable streamer by the name of Aussieslots whom I trust!
• Based on all the evidence that has been provided by both parties, the decision has been made to discontinue our investigation of this complaint.
• I couldn’t care where you play, I genuinely feel sorry for any casino or support management.

ViperWin Casino Withdrawal

The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. On the whole, also considering other contributing factors in our assessment, ViperSpin Casino has achieved a Safety Index of 8.2, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers. To calculate a casino’s Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino’s Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others. The Play ‘N Go portfolio has grown significantly over the years, though – today it has more than 300 games in its roster, mostly slots.

Northern Territory regulator backs Entain in dispute over Ladbrokes betting payout

I have withdrawn $10,000 to this date from the winnings and I planned on slowly withdrawing from them as they have a weekly limit withdrawal of $5,000. I have tried to make multiple withdrawals that get knocked back with an error message saying “insufficient account balance”, even though on the withdrawal page it shows my balance “available for withdrawal”. Every day I read about players waiting for more than a few days to pass the verification without a single note from the casino.

In this review, viper spin casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. However, although two accounts have been created and bonuses claimed on both, the winnings in question have been accumulated without the use of the bonus. The player also had their account verified, and unfortunately, the duplicate account was not detected. We are of the opinion that all winnings earned legitimately should be paid, even if the casino wishes to close your account thereafter. However, as the casino has mentioned the use of multiple accounts, I would like to review any supporting evidence the casino can provide.

Nick will leave this complaint open for you, but now I have nothing further to say to you. The mistake is your post code is incorrect and accounting have picked it up. Rather then argue with me, or my team all you needed to do was fix it then your withdrawal could be accepted but you choose to make 7 new posts just going on, and on, and on.

It only then shows the captcha slightly in the bottom right corner. The latest round of blockings means 835 gambling and affiliate sites have now been blocked in Australia. In addition, 215 illegal services have exited the country since ACMA began enforcing new illegal offshore gambling rules in 2017.

The casino claimed that the player had been aware of the duplicate account issue and continued to play and deposit funds. The player had requested a resolution sum of $3,000, but the casino refused any further payouts. We had concluded the issue as settled since the player had accepted the deposit refund and continued to play, indicating satisfaction with the resolution. The player had accepted the conclusion, although unhappily. The player from Australia reported a withdrawal issue from Viperspin. Despite following the casino’s withdrawal rules and waiting the requisite seven days between withdrawals, his recent withdrawal requests were cancelled due to alleged exceeding of weekly limits, which the player disputes.

For the best experience we recommend using one of the newer device models. If the player had accumulated their winnings from the use of a bonus that had been claimed unfairly, we would agree with the player being penalized. Please do send all logs and any other evidence pertaining to the duplicate account/betting patterns to my e-mail, for us to review. ATFs include eCOGRA, Gaming Laboratories International, iTech Labs, Technical Services Bureau.

Hi Adam, you and ourselves both know any player that opens a duplicate account would be seized by any casino. I agree that limits are quite low, and can also imagine that you feel the VIP status is a joke now. I definitely appreciate the fact, that you come and shared your experience. Kindly check all factors in advance next time, if you come across this review, you’ll see that it is a small international casino with small revenues. If you’re after an entertaining experience, search out a game with a high hit rate.

A simple search for the word Jackpot will let you see all of the options you have available when it comes to Jackpot games. Some of the Jackpot games you will on Viperslpin include Jungle Jackpots, Extra Liner Jackpot and many more. Jackpot games offer huge Jackpots so you might win life-changing money if you are extremely lucky. Click on the ‘Live Casino’ text in the main menu to be taken to the live dealer games. There are multiple variations of popular games such as Roulette, Blackjack and Baccarat.

The fact they will not let me access my account and withdraw any more money shows they are not doing the right thing. This is clearly a case of the casino not wanting to pay me because I have won too much and they are looking for way to get out of it. If they were worried about my well-being and gambling habits they would pay me out and close my account instead they are putting me through this stress now of not paying me what I have rightfully won on their casino. I have never spent hours on this account at any time as it not even possible let alone am I able to do so, I would also like to see the logs from the casino as I believe this is a complete lie.

To wager their sports bonus, players will need to make single bets with odds of at least 2.00 or multi-bets with odds of at least 1.50 per each selection. So yeah I dont have a problem with gambling but rather with casino that tries so hard not to pay the winners. Your withdrawal will arrive within 10 business days, we have zero control over public holidays we are not a bank.

• I have been given or ask for bonus yes but not profited from them.
• ViperWin Casino support can be contacted around the clock via both email and live chat.
• This is a simple case of casino not wanting to pay a winning punter.
• On this page, the black background complements the blue and red buttons and tabs beautifully, and also shows off the colourful game icons.
• The it’s going to be possible to submit an official complaint through our website, but if you already sent it via email, then it’s OK as well.
• If you want to make sure you have an enjoyable gaming experience, I recommend you look for a casino with fair T&Cs.
• All personal data is stored on a secure server that is guarded by firewalls to prevent any possibility of data theft.
• For online gambling on any online casino I highly recommend you do read terms and conditions as ours are very fair, but other casinos not so much.

So when I actually got a decent win for once to me it seemed like Viperspin wanted to get out of rightfully paying me. Respectfully I believed that I done nothing wrong of the nature in a malicious or indicative manner, my self have a duplicate account was due to the fact that I could get into my original account anymore. It is unfortunate that the duplicate account was not detected straight away. We firmly believe that these checks work better if they are implemented at the point of registering an account, but this is not the current standard throughout the industry. As mentioned previously, we thoroughly disagree with any winnings being confiscated for the reason of “responsible gambling”.

The casino had provided evidence of multiple deposits from the player’s card across different accounts, a violation of their terms and conditions. The player had argued for a refund, stating he was unaware of the multiple uses of his card. However, the evidence provided by the casino had contradicted the player’s claim.

• Sometimes, even games with a large number of tracked spins have flagged stats.
• We did not find ViperSpin Casino on any relevant casino blacklists.
• Hi Jai, this is because you deposit using USD / EUR, which we do reimburse any fees to our players.
• Because your lies aren’t fair to us as a casino, we will set it straight within 24 hours you’ve got to say your side and we shall show ours.
• Most casinos today keep mobile device users firmly in mind when designing their services.
• A mobile responsive website is an absolute must in this day and age.
• Players are advised to check all the terms and conditions before playing in any selected casino.
• These bonuses are subject to change so make sure you check the website for all of the most recent bonus offers and rewards.

I am not scammer or liar I am a streamer and I was asking for bonuses but it was all asked for once i would loose my own money deposite. Sometimes I will admit I was asking for more but I was just asking it was up to them to make decision. 38k inside online casino in about 1 year and 2 months is great amount of money I spent on you guys and now that i finally got something I have to go thru all this to just get paid. As i have explained to you numerous of times I have withdrawn 4200 last week with absolutely yhe same settings and details as i did this week and every other time i had to withdraw.